TERMS AND CONDITIONS
ROLE OF SUSHMA TRAVELS
Sushma Travels only provides a technology platform that connects intending travelers with bus operators. It does not operate any bus or offer the service of transportation to the User. Sushma Travels also does not act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
The bus ticket booking voucher which Sushma Travels issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Sushma Travels has no control over such information provided by the bus operator.
LIMITATION OF LIABILITY OF Sushma Travels
In its role as a technology platform to facilitate transactions between the bus operators and the Users, Sushma Travels shall not be responsible for the operations of the bus operator including, but not limited to the following:
Timely departure or arrival of the bus.
The conduct of bus operator’s employees, representatives or agents.
The condition of the bus, seats etc. not being up to the customer’s expectation or as per the description provided by the bus operator.
Cancellation of the trip due to any reasons.
Loss or damage of the baggage of the customer.
The bus operator changing a customer’s seat for any reason whatsoever.
Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Sushma Travels or the User.
Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
All disputes are subject to Thane Jusdriction Only.
RESPONSIBILITIES OF THE USERS
Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
All tickets issued shall be non-transferable.
CANCELLATION OF TICKET
Cancellation of tickets can be done either through the User’s login in the Sushma Travels website or mobile application, or by calling on the customer care number.
Any cancellation is subject to such cancellation charges as mentioned on the ticket.
User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
CHANGING TRAVEL DATE
Rescheduling (i.e. changing the travel date) of the tickets can be done through the User’s login in the Sushma Travels website or mobile application, or by calling on the customer care number
Date change is allowed only by select bus operators. The policy for the same is available on the e-ticket.
Any date change is subject to such date change charges as mentioned on the ticket. Fare difference, if applicable, has to be paid by the customer. However, if the fare of the rescheduled ticket is lower than the current fare, the fare difference will not be refunded.
Date change can be availed only once per booking, if applicable. Once the travel date change option is availed, the ticket cannot be further canceled.
Tickets are non-transferrable and the same passengers have to travel upon date change;
FORFEITURE OF DEPOSITS
Sushma Travels may require the User to pay non-refundable interest-free booking fee at the time of booking the tour.
LIMITATION OF LIABILITY OF SUSHMA TRAVELS
In its role as a technology platform to facilitate transactions between the bus operators and the Users. Under no circumstances can Sushma Travels be held liable for failure on part of a service provider to provide the User with a particular Bus, the standard of service or any insufficiency in the services or any other service related issues including, but not limited to the following:
Timely departure or arrival of the vehicle.
The conduct of bus operator’s employees, representatives or agents.
The condition of the vehicle, seats etc. not being up to the customer’s expectation or as per the description provided by the bus operator.
Absence of amenities/ a welcome kit as per the description provided at the time of booking;
Cancellation of the trip by the vehicle operator due to any reasons.
Loss or damage of the baggage of the customer.
Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
In some cities, the customer may see the name of the operator of whom they are making a booking. In such cases, best effort shall be made to ensure that the same operator fulfils the booking. In other cities, where the customer sees only the vehicle type, Sushma Travels shall choose an operator from its panel to fulfil the booking.
In cases of unavailability of the hired vehicle or where the vehicle breaks down during the journey, Sushma Travels may reach out to the concerned service provider to make arrangements for an alternate vehicle of a similar standard. User may reach out to book@sushmatravels.com for any assistance.
It is the sole liability of the vehicle operator to obtain all the relevant licenses, permits etc. to undertake the travel booked. In case of any cancellation of booking owing to absence of necessary licenses or permits by the vehicle operator, Sushma Travels shall not be liable in any manner.
RESPONSIBILITIES OF THE USERS
Users are advised to call the vehicle operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, Users shall furnish a copy of the confirmation booking voucher, and any valid identity proof issued by a government authority.
CANCELLATION OF BOOKING
Cancellation of bookings can be done either through the User’s login in the Sushma Travels website or mobile application, or by calling on the customer care number.
Any cancellation is subject to such cancellation charges as mentioned on the booking details.
PAYMENT FOR BOOKING AND ANY ADDITIONAL CHARGES
FULL PAYMENT: Payment maybe made in full amount to Sushma Travels during the booking. Such total booking amount includes the base fare, applicable taxes including GST as may be applicable as per local laws, and any additional booking fee, service fee or convenience fee charged by Sushma Travels.
PARTIAL PAYMENT: Under this option User has to make payment of a partial amount as specified at the time of booking / in the booking voucher and pay the balance amount within a specified time period as informed the time of booking / in the booking voucher. Failure to pay such balance amount within the stipulated time will lead to cancellation of the booking and any refund will be subject to the booking/ cancellation policy. In some cases, the customer may be allowed to make the balance payment at the start of the trip.
PAY AT BUS: Under this option the User has to pay certain part of the booking amount specified at the time of booking / in the booking confirmation voucher to Sushma Travels and the balance to the vehicle operator at the start of the trip.
Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
The excess Driver Bata wherever applicable has to be paid directly to the driver.
User may opt for Insurance while booking. Such Insurance will be provided entirely by third party and Sushma Travels in no way will be a party to any such claims or concerns on the matter.